About

Reference & User Services Quarterly is the official journal of the Reference and User Services Association of the American Library Association. Its purpose is to disseminate information of interest to reference librarians, information specialists, and other professionals involved in user-oriented library services. This Web site serves as an online companion to the print edition.

Editor: Diane Zabel

Editorial Assistant: Emily Robins Sharpe

Editorial Advisory Board 2010–11: Judith M. Arnold, Information Services Coordinator, Wayne State University (2009–12); Gwen Arthur, University Librarian, Clark University (2009–12); Sian Brannon, Technical Services Manager, Denton Public Library (2009–12); Corinne Hill, Assistant Director, Resources Management, Dallas Public Library (2009–12); Jessica E. Moyer, Doctoral Student, Literacy Education, Curriculum and Instruction, University of Minnesota, College of Education and Human Development (2009–12); Judith M. Nixon, Education Librarian and Professor, Purdue University (2009–12); Lisa O’Connor, Assistant Professor, School of Library and Information Science, University of Kentucky (2008–11); Amber A. Prentiss, Reference/Instruction Librarian, University of Georgia Libraries (2009–12); Michael Stephens, Assistant Professor, Graduate School of Library and Information Science, Dominican University (2009–12); Molly Strothmann, Social and Behavioral Sciences Librarian, University Libraries, The University of Oklahoma (2008–11)Ex Officio: Barry Trott, RUSA President (2010–11)

Production: ALA Production Services: Troy D. Linker, Chris Keech, Tim Clifford, Kirstin Krutsch, Chelsea McGorisk, and Rosalie Watts.

Reference & User Services Quarterly is a continuation of RQ. The title change was effective with Volume 37, Number 1, 1997.

Please visit our website at www.rusq.org.

© 2010 American Library Association

All material in this journal subject to copyright by the American Library Association may be photocopied for the noncommercial purpose of scientific or educational advancement granted by Sections 107 and 108 of the Copyright Revision Act of 1976. For other reprinting, photocopying, or translating, address requests to the ALA Office of Rights and Permissions, 50 E. Huron St., Chicago, IL 60611.

Circulation: Reference & User Services Quarterly (ISSN 1094-9054) is published quarterly (fall, winter, spring, summer) by the American Library Association (ALA), 50 E. Huron St., Chicago, IL 60611. It is the official publication of the Reference and User Services Association (RUSA) (formerly RASD, Reference and Adult Services Division), a division of the ALA. Subscription price: to members of RUSA, $25 a year, included in membership dues; to nonmembers, U.S. $65; Canada and Mexico, $70; and all other countries, $75. Single copies, $25. Periodical class postage paid at Chicago, Illinois, and at additional mailing offices. POSTMASTER: Send address changes to Reference & User Services Quarterly, 50 E. Huron St., Chicago, IL 60611. Members: Address changes and inquiries should be sent to Membership Dept., Reference & User Services Quarterly, 50 E. Huron St., Chicago, IL 60611. Nonmember subscribers: Subscription orders, changes of address, and inquiries should be sent to Subscription Dept., Reference & User Services Quarterly, 50 E. Huron St., Chicago, IL 60611; 800-545-2433, press 5; fax: (312) 944-2641; subscriptions@ala.org.

Editorial Policy: Reference & User Services Quarterly is the official journal of RUSA. The purpose of Reference & User Services Quarterly is to disseminate information of interest to reference librarians, information specialists, and other professionals involved in user-oriented library services. The scope of the journal includes all aspects of library service to adults, and reference service and collection development at every level and for all types of libraries. The journal follows a policy of double-blind refereeing of articles in advance of publication.
—Adopted by RASD Board, June 27, 1989.

Manuscripts: Prospective authors can review the “Instructions to Authors” found online at www.rusq.org/authors-advertisers.

Advertising: Reference & User Services Quarterly accepts advertising for goods or services to the library profession and library services in general and encourages advertising as a vehicle to inform readers of products and services and to provide product communication between vendor and buyer. Reference & User Services Quarterly will adhere to all ethical and commonly accepted advertising practices and will make every effort to ensure that its practices in relation to advertising are consistent with those of the other Association publications. Reference & User Services Quarterly reserves the right to reject any advertisement deemed not relevant or consistent to the above or to the aims and policies of the American Library Association. Bill Spilman, Innovative Media Solutions, 320 W. Chestnut St., PO Box 399, Oneida, IL 61467. Phone: (309) 483-6467 or toll-free 1-877-878-3260; fax: (309) 483-2371; e-mail: bill@innovativemediasolutions.com.

The paper used in this publication meets the minimum requirements of American National Standard for Information Science—Permanence of Paper for Printed Library Materials, ANSI Z39.48—1992.∞

Microfilm copies available from University Micro­films, 300 N. Zeeb Rd., Ann Arbor, MI 48103.

Abstracting and Indexing: RUSQ is abstracted or indexed in Arts & Humanities Citation Index; Book Review Digest Plus; Book Review Index; Computers & Applied Sciences Complete; Current Contents; Education Research Complete; Educator’s Reference Complete; FRANCIS; INSPEC; Library, Information Science, & Technology Abstracts; Library Literature & Information Science; LISA: Library and Information Science Abstracts; Professional Development Collection; ProQuest Education Journals; ProQuest Research Library; Referativny: Zhurnal; SCOPUS; Social Sciences Citation Index; and Web of Science.