Joshua Finnell and Walt Fontane
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This exploratory study investigated the feasibility of using reference questions as an important tool in the construction of study guides, instructional outreach, and collection development at a small, four-year university in Lake Charles, Louisiana. The premise for the study was based on the assumption that the content of the reference question and class from which the question came provide more valuable information than the metadata normally captured within reference classification systems (e.g., directional, research). (more…)