Student Feedback on Federated Search Use, Satisfaction, and Web Presence: Qualitative Findings of Focus Groups

Appendix. Focus Group Discussion Questions

The purpose of this focus group is for us to learn about your use of and satisfaction with Search It and for us to gather your thoughts on how best to incorporate Search It into the library website. Based on what we learn, we hope to further enhance the Search It interface and to effectively integrate Search It into Milner Library’s website.

Use

1. We’d like to start out by getting to know a little more about each of you. Let’s go around the table and have each of you say your first name, your year in school, and how often you have used Search It in the past.
2. How did you learn about Search It, and once you learned about Search It, why did you decide to use it rather than something else?
3. How do you use Search It for your research?
4. Do you use the Quick Search box, the Advanced Search page, or both? Why?
5. Before Search It was available, how did you do research? Once it was available, how did it change your research process? Is it your first-choice research tool?

Satisfaction

6. What do you and don’t you like about Search It?
7. Did Search It help you with your assignment or research? Why or why not?

Integration into Milner’s Website

8. Where do you want Search It on Milner’s website, especially the homepage? Why?
9. Where else do you want Search It on university-related webpages (e.g., iCampus Portal, Web-CT)? Why?
10. Whether on Milner’s site or a university-related page, what kind of wording or graphics would you like?

Wrap-Up

11. What other features or capabilities would you like Search It to have?
12. Should Milner Library keep Search It? Why?
13. Is there anything else that you want to say to us that you didn’t get a chance to say?

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