2.2.3 Provide language-learning materials to encourage heritage language retention and to provide all members of the community with an opportunity to learn or review other languages. Also provide materials of all types to aid in learning English as a second language, including materials oriented toward learners of specific language backgrounds.
2.3 Bibliographic Access
2.3.1 Catalog all materials in the original language and script. Provide bibliographic access in both English and the original language.
2.4 Physical Access
2.4.1 Ensure that multilingual collections housed separately are visible and accessible to the community.
2.4.2 Display highly visible directional signage in the languages of the major linguistic groups that use the library’s multilingual collection.
2.4.3 Provide forms, notices, information pamphlets and other printed materials in targeted languages.
2.4.4 Provide access, signage, and appropriate technology for accessing the materials in all formats with clear instructions and librarian assistance available when necessary for the hearing, visually, and physically impaired members of the community.
2.5 Collection Maintenance
2.5.1 Collection polices should allow for the purchase of multiple copies of items so that the physical stock for all languages is adequate.
2.5.2 Evaluate out-of-date and worn-out materials on a regular basis, then discarded or offer to community organizations’ archives or special collections, or other appropriate groups.
2.5.3 Maintain preservation measures such as rebinding to repair worn-out materials that are heavily used and still relevant. Also facilitate, encourage, and sponsor the preservation of original materials that relate to the heritage of local ethnic, linguistic, and cultural groups.
2.5.4 Demand should not be used as a sole, determining factor in collection development. Low demand for multilingual materials may be the result of inadequate collections, services, or publicity in the past.
3.0 Programs, Services, and Community Relations
Provide and actively promote multilingual services and programming for the various ethnic groups in the community.
Provide multilingual services at the same levels according to the same standards as for the general public. Library card applications, interlibrary loan information, welcome brochures, and other information should be in the preferred language of the library user.
Develop contacts with the community leaders of the targeted ethnic, linguistic, and cultural groups. In the case of small or widely scattered groups, a central or cooperative library effort is the best means to provide materials and services in order to maximize efficiency and reduce costs and still provide adequate materials and services.
3.1 Cultural Diversity
3.1.1 Because the population served may be comprised of various cultures, each specific culture must be considered in the development of programming and services.