3.2 Compensation
3.2.1 Recognize and financially compensate bilingual employees in positions where job specifications or actual conditions require the knowledge of Spanish.
3.3 Staff Development
3.3.1 Encourage staff development at all job levels.
3.3.2 Provide diversity training for all staff. Include workshops on library services to Spanish speakers such as: collection development for Spanish language materials or classes on different aspects of Spanish/Hispanic/Latino cultures, i.e. music, authors, etc.
3.3.3 Make educational opportunities available to non Spanish-speaking staff to learn the language. This could include: providing a teacher for basic Spanish classes offered for all library staff; developing a professional collection of language learning materials such as books, cassettes, videos or computer software for staff use; providing benefits or encouraging staff to make use of already existing benefits such as educational reimbursement for community college classes and flex time to allow staff to take classes that fit into their work schedule.
4.0 Facilities
The library building, through its location, signage, architecture, and appearance, should be an attraction, not a barrier, to members of the Spanish-speaking communities that it serves.
4.1 Interior and Exterior
4.1.1 Choose decorations and graphics to modify interior and exterior to create an ambience suitable to the clientele served. Multicultural posters and displays help to create a welcoming environment. Take care that the alterations made will conform to the culture of the community.
4.2 Location
4.2.1 Locate new library buildings conveniently and strategically in order to attract the target population to the library. Determine the location of the library in terms of its proximity to local schools and public transportation.
4.2.2 Place comfortable seating near the Spanish collection for those patrons who prefer to use the materials in the library.
4.2.3 Make meeting rooms equally accessible to the Spanish-speaking communities, and promote them to by creating a bilingual flyer that details how to reserve and use the rooms. Distribute these flyers to Spanish-speaking groups in your community.