2.3 Outreach Services
2.3.1 Continually assess and analyze the community in order to aid in the planning and delivery of library services to meet community needs. Further these aims by: participating in the work of local community organizations that serve the Spanish-speaking; establishing partnerships with such organizations in the development and presentation of library programs and services; using local radio and cable programs, public service announcements, newspapers and regional Internet providers as a means of communicating with the targeted populations.
2.3.2 Also consider library nonusers. Use programs, literature, and publicity in creative ways and in a variety of settings to attract those for whom libraries are not part of their life experience.
2.4 Intercultural Understanding
2.4.1 As part of its activities in working with local populations representing a multiplicity of cultures, the library should actively promote intercultural communication and cooperation.
2.4.2 Schedule cultural events such as exhibits of art, dance, music etc. in appreciation of the contributions and heritages of Spanish-speaking cultures during traditional festivals and holidays.
2.5 Bibliographic Instruction
2.5.1 Offer library instruction in Spanish that highlights bilingual or language specific formats.
2.6 Electronic Resources
2.6.1 Provide the target community with access to and training in the use of electronic resources, including full-text databases, online resources, and Internet access.
2.6.1.1 Provide bi-lingual written policies for access to public terminals with Internet connection.
2.6.2 Provide access to, and bilingual training in, the use of electronic resources to Spanish-speaking communities.
2.6.2.1 Provide access to digital format, Spanish-language, government publications when available. Provision of access to electronic resources in all formats is an especially important service that must be provided to users who may have had limited experience in the use of computer technology.
3.0 Personnel
3.1 Recruitment
3.1.1 Recruit Spanish-speaking library personnel in all job classifications, i.e. librarians, paraprofessionals, clerical workers and volunteers.
3.1.2 Contact Spanish-speaking graduates of library education programs accredited by the American Library Association.
3.1.3 Make extensive use of hotlines, minority recruiting services, local Spanish-language media, and services provided by Latino library organizations.