http://www.rusq.org/2008/01/05/the-thank-you-study-user-feedback-in-e-mail-thank-you-messages/ Sun, 10 Apr 2011 13:16:39 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.rusq.org/2008/01/05/the-thank-you-study-user-feedback-in-e-mail-thank-you-messages/comment-page-1/#comment-56 SEO Reloaded Fri, 10 Aug 2007 08:15:10 +0000 http://rusq.org/test/2008/01/05/the-thank-you-study-user-feedback-in-e-mail-thank-you-messages/#comment-56 Detailed and precise answers do help the users, whereas a quick reply will not get any responses from the users. This happened with me recently when I filled out an online form to contact a doctor for an aunts treatment. I took out time to write an email, fill out the form and other requirements, whereas the answer I got was that ‘I am unable to understand your request’. The reply looked more like an auto generated response rather than a personl one where the doctor had spent time reviewing the patients submission entry. After reeceiving the response, I never bothered replying back to them, as to me it looked like a waste of time.

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