The Thank You Study: User Feedback in E-mail Thank You Messages
References
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Posted in: 46, no. 4, Features.
Tagged: Feature
Detailed and precise answers do help the users, whereas a quick reply will not get any responses from the users. This happened with me recently when I filled out an online form to contact a doctor for an aunts treatment. I took out time to write an email, fill out the form and other requirements, whereas the answer I got was that ‘I am unable to understand your request’. The reply looked more like an auto generated response rather than a personl one where the doctor had spent time reviewing the patients submission entry. After reeceiving the response, I never bothered replying back to them, as to me it looked like a waste of time.