http://www.rusq.org/2008/01/05/providing-reference-service-in-our-sleep-using-a-faq-database-to-guide-users-to-the-right-sources/ Fri, 04 Dec 2009 23:34:47 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.rusq.org/2008/01/05/providing-reference-service-in-our-sleep-using-a-faq-database-to-guide-users-to-the-right-sources/comment-page-1/#comment-141 Metro Virtual Reference SIG: Oct 31 Mtg OR Halloween morning in NYC « stuff I learned about libraries, etc. Mon, 03 Nov 2008 15:43:42 +0000 http://rusq.org/test/2008/01/05/providing-reference-service-in-our-sleep-using-a-faq-database-to-guide-users-to-the-right-sources/#comment-141 [...] On the train I read one of the suggested readings for the meeting. It was about the Business FAQ at the Lippincott Library at the University of Pennsylvania http://faq.library.upenn.edu/recordList?library=lippincott. It’s a pretty interesting article about the process of setting up an in depth online Reference Knowledge Base in one area. If you are interested in the article, you can find it online here: http://www.rusq.org/2008/01/05/providing-reference-service-in-our-sleep-using-a-faq-database-to-guid... [...] [...] On the train I read one of the suggested readings for the meeting. It was about the Business FAQ at the Lippincott Library at the University of Pennsylvania http://faq.library.upenn.edu/recordList?library=lippincott. It’s a pretty interesting article about the process of setting up an in depth online Reference Knowledge Base in one area. If you are interested in the article, you can find it online here: http://www.rusq.org/2008/01/05/providing-reference-service-in-our-sleep-using-a-faq-database-to-guid... [...]

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